FAQ's - Frequently Asked Questions
Wouldn't it be cheaper to use a private individual or smaller service?
Breakages and Thefts:
Sure, a cleaner who is not affiliated with a service or national company can be cheaper, but may not be licensed, insured or bonded. If something is broken or stolen, the homeowner is left with the bill, not the uninsured service or individual.With an insured service, any broken or stolen items are replaced at the service's cost, with no charge to the homeowner. You need to ask to SEE their Certificate of Insurance followed by a call to the Insurance Agent listed on the Certificate to ensure the coverage is in good standing.
Does every housekeeping service carry insurance?
Accidents, Medical Bills & Loss of Wages:
Not necessarily... What happens if your housekeeper suffers an accident while cleaning in your home? He or she could falls down the stairs, or off a ladder, spray cleaning product in their eyes, or trip over uneven concrete while taking out the trash, just to name a few possibilities.
Who pays for the medical bills and loss of wages? With an insured service, these expenses are covered by their insurance.
Without an insured service, YOUR homeowners insurance covers their medical expenses and loss of wages and YOU both pay the deductible and could have an increase in your home owners insurance due to that claim - something most people don't even think about.
You need to ask to SEE their Certificate of Insurance followed by a call to the Insurance Agent listed on the Certificate to ensure the coverage is in good standing. It is also ESSENTIAL that your cleaning service, if they utilize employees, carries Workers Compensation. Final Touch Housekeeping carries Workers Compensation Insurance through Pinnacol Assurance and we are happy to provide you with our certificate of Insurance.
Who's responsible for employment taxes?
Taxes:
Not checking legalities can also lead to a tax snafu, similar to the one Secretary of Labor nominee Linda Chavez found herself in a few years ago. If the service doesn't take care of taxes, the homeowner is supposed to - something most people aren't aware of. An unregulated, unlicensed service may also hire illegal aliens, again putting the homeowner at the forefrontof responsibility for reporting issues. Licensing and insuring gives you the added layer of protection you need. You are opening up your home to the service and you need to be sure it will be taken care of.
Check to see if the company you want to hire is licensed with Colorado by clicking here: Colorado Secretary of State You should also ask to see their Unemployment Account Number, their Wage Withholding Account Number, and their Federal Employer Identification Number as verification they do pay their own taxes.
Final Touch Housekeeping is a professional house cleaning company. We are not cheap as "cheap" entails cheap products and quality. We carry TWO MILLION in general liability insurance through Colorado Casualty to give you peace of mind while covering the corporations interests and carry Workers Compensation for all of our employees, which is a Dept. of Labor law. We are licensed with the State of Colorado in Good Standing, pay all Local, State and Federal Taxes. We complete background checks on all of our employees as well as determine eligibility to work in the United States through E-Verify.
Can we be home when you clean?
Since it is your home, you can absolutely be home when we are there cleaning. The master bathroom does take longer than any other area and is where we start nearly every clean so please plan accordingly so your cleaners can do an outstanding job for you. Please be out of the master suite when our staff arrives.
What kinds of products and equipment do you use?
We have done extensive research on cleaning products and work with product trainers at Hillyard. We starting using different products only to discover they weren't as effective as we originally thought. We primarily use Green and Organic Cleaners such as Basic H2, Basic G, Thieves and Activeions. We are one of the first cleaning companies to convert to the Activeions. What are Activeions? Find out here. We do provide all of our own cleaners, but are happy to use your cleaners if you have a preference.
We provide all of our own equipment. We use Sanitizers and Tri-Star vacuums. Both have HEPPA filters and work superior to many other vacuums. We are happy to use your equipment (vacuums or central vacuums) but we are not liable for any damage or wear on your equipment.
Can you clean with my dog at home?
We are all animal lovers and would like the opportunity to get to know your 4-legged child. You certainly know your dog better than we do. If you feel that your dog could be a threat to our staff, please keep your dog kenneled, outside, in the garage, or in the basement. However, if for any reason your dog acts aggressive toward a staff member causing the staff member to feel threatened, you will immediately be contacted about your dog. It is possible that our staff will need to leave and a make-up cleaning will have to be scheduled. An extra trip charge of $20.00 will be assessed for the return trip.
Do you move furniture or climb high ladders?
We are able to move most coffee tables, ottomans or other small furniture weighing less than 10 pounds. However moving items such as couches, love seats, love sacs, dressers or beds is a liability and we will not be able to accommodate those kinds of requests. If you want your baseboards dusted behind heavier furniture, please have your furniture moved away from the wall, no less than 6 inches. If you want your baseboards wet wiped behind heavier furniture, please have your furniture moved out a full 18 inches. We do not ever climb high ladders, however we do utilize a 3-step stool.
Do you wash windows?
Due to the tempering process of glass, cleaning windows is a specialty we do not perform. In addition, we lack the professional equipment necessary for properly cleaning windows. The only windows we will clean (weather and dog permitting) is your sliding glass door, both the slider and the stationary side, inside and outside and the window above the kitchen sink on request only.
What items don't you do?
- Change Crib Bedding
- Empty Diaper Pails / Diaper Genie
- Detail Highchairs
- Detail Baby Gates
- Change Top Bunk Sheets or Make Top Bunk Beds
- Change Duvet Covers
- Laundry (Gather or Wash)
- Dishes (Gather or Wash)
- Interior of NON Self-Clean Ovens
- Interior of Toaster Ovens
- Cat Boxes
- Pick-up Animal "Messes"
- Clean Windows (Except Sliding Glass Doors, French Doors, or Swinging Doors with Windows)
- Interior of Hutches, Curio Cabinets, Buffets, or Display Cases.
- Empty Shredders
- Climb Ladders in Excess of THREE Steps
- Move Furniture For Any Reason
- Wash Walls
What forms of payment do you accept?
We accept all forms of payment. Cash, personal check, money order and all major credit cards; Visa, Mastercard, American Express, Discover, and any Credit Card/Debit Card. Check payments should be made according to the directions in the paragraph above. Credit card payments are to be made through PayPal. You can find the directions for credit card payments on our Payments page.
Can I afford a housekeeper?
The Time Factor
How much is your time worth? The first thing to think about is the amount of time you will gain from not doing the work yourself. What would you do with that additional time? Work a few extra hours? Spend time with your family? What are these things worth to you?
It's not about how much the housekeeping service costs, but what it gives you back. Busy moms and dads, who try to play Super Parent, often end up spending money on other conveniences, like pre-packaged meals, fast food, babysitters and dry cleaning in an effort to save time.
If the housekeeping service gives you back five hours a week in non-cleaning time, then other conveniences aren't necessarily needed. How often do you get the luxury of buying more time? Busy parents are often running to and from daycare or school and extra-curricular activities during the week, leaving their weekends for cleaning duty. This takes up the few precious hours of family time with work or chores, not activities with the people who matter most in our lives.
Call or Text720-436-4779 OR 303-478-0631
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